Terms & Conditions

1. About MAROYEEN

MAROYEEN TRAVELS & TOURS LTD provides travel-related support services, including flight booking assistance, visa documentation guidance, hotel reservation support, tour packages, travel consultation, airport pickup arrangements, and corporate travel support.

Our website is currently designed as a public company website. Its travel planner organises the details needed for an enquiry; it is not a live airline, hotel, tour, or visa booking engine.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent activities
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with website security or performance
• Copy, misuse, or reproduce website content without permission
• Use the website in a way that violates applicable laws or regulations

3. Travel Enquiries and Booking Requests

When you submit a travel enquiry, booking request, visa request, or contact form, you agree that the information you provide is accurate, complete, and up to date.

Submitting an enquiry does not automatically confirm a booking, reservation, visa application, travel package, or payment obligation unless confirmed by MAROYEEN in writing.

4. Booking Engine Notice

The travel planner searches a worldwide airport directory and prepares a structured enquiry for the MAROYEEN team.

It does not display live fares or availability, reserve a seat or room, collect payment, issue a ticket, submit a visa application, or create a confirmed booking. A planner request continues to the secure contact form for review by the team.

No flight, hotel, tour, or travel booking should be considered confirmed unless you receive direct confirmation from MAROYEEN or the relevant service provider.

5. Visa Assistance Disclaimer

MAROYEEN may assist with visa documentation guidance, application preparation, travel readiness, and related support.

MAROYEEN does not guarantee visa approval. Final visa decisions are made solely by the relevant embassy, consulate, immigration authority, or government agency.

We are not responsible for visa refusal, delay, embassy policy changes, immigration restrictions, or decisions made by government authorities.

6. Client Responsibilities

You are responsible for:

• Providing correct personal and travel information
• Ensuring your passport is valid
• Confirming visa requirements before travel
• Providing required documents on time
• Reviewing travel details before payment or confirmation
• Checking airline, hotel, immigration, and destination rules
• Arriving at airports or travel points on time
• Complying with all travel laws and regulations

MAROYEEN will not be responsible for losses caused by incorrect information, incomplete documents, late submission, missed flights, expired passports, or failure to comply with travel requirements.

7. Prices, Payments, and Availability

Prices for flights, hotels, tour packages, and travel services may change without notice due to airline fares, exchange rates, supplier conditions, taxes, availability, or third-party charges.

A price displayed or discussed is not final until confirmed and paid according to the required process.

MAROYEEN reserves the right to correct pricing errors or update service costs before confirmation.

8. Cancellations, Refunds, and Changes

Cancellation, refund, and change policies may vary depending on the airline, hotel, tour operator, embassy, or third-party provider involved.

Where a third-party provider applies restrictions, penalties, or non-refundable conditions, those terms will apply.

MAROYEEN may charge service fees for consultation, processing, booking support, changes, cancellations, or administrative work already performed.

9. Third-Party Service Providers

Some services may be provided by third parties, including airlines, hotels, tour operators, payment providers, insurance providers, and visa-related support partners.

MAROYEEN is not responsible for third-party service failures, delays, cancellations, price changes, schedule changes, or policy changes outside our control.

10. Travel Risks and Force Majeure

Travel may be affected by events beyond our control, including:

• Weather conditions
• Airline delays or cancellations
• Government restrictions
• Embassy delays
• Immigration changes
• Strikes
• Health emergencies
• Security concerns
• Natural disasters
• System failures
• Political events

MAROYEEN will not be liable for delays, losses, or service disruptions caused by events beyond our reasonable control.

11. Website Content

The information on our website is provided for general guidance and business communication.

While we aim to keep information accurate and updated, we do not guarantee that all website content is always complete, current, or free from errors.

You should contact MAROYEEN directly before making travel decisions based on website information.

12. Intellectual Property

All website content, branding, text, graphics, layout, design, and visual identity belong to MAROYEEN TRAVELS & TOURS LTD or are used with permission.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

13. Limitation of Liability

To the fullest extent permitted by law, MAROYEEN will not be liable for indirect, incidental, consequential, or special losses arising from your use of our website or services.

Our responsibility is limited to the specific service we directly agree to provide and does not extend to decisions, delays, or failures caused by third-party providers or government authorities.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website or services after changes are posted means you accept the updated Terms.

16. Governing Law

These Terms and Conditions shall be governed by the laws of the Federal Republic of Nigeria.

Any dispute arising from these Terms or our services shall first be addressed through good-faith discussion. Where resolution is not possible, the matter may be referred to a competent court or appropriate dispute resolution process in Nigeria.

17. Contact Us

For questions about these Terms, contact us: