Privacy Policy

1. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

Personal Information

This may include your:

• Full name
• Email address
• Phone number
• WhatsApp number
• Residential or contact address
• Nationality
• Travel destination
• Travel dates
• Passport-related information where necessary for travel or visa support
• Visa documentation details where you voluntarily provide them
• Information submitted through enquiry forms, contact forms, booking forms, or consultation requests

The public website contact form currently requests only your name, email address, optional phone or WhatsApp number, optional destination airport, message, and consent. Do not submit passwords, payment-card details, passport scans, or other highly sensitive documents through that form.

Travel and Service Information

We may collect details related to your travel needs, including:

• Departure and arrival locations
• Preferred travel dates
• Passenger count
• Cabin class preference
• Hotel or accommodation preference
• Tour package interest
• Visa assistance requests
• Corporate travel requirements

Website Security Information

When you submit the secure contact form, our hosting and security services may process limited technical information needed to protect the service, such as:

• IP address
• Browser type
• Device type
• Submission and security-verification timestamps
• Request and submission reference identifiers
• Cloudflare Turnstile verification outcome

Rate-limiting identifiers are derived using a secret-keyed hash rather than storing raw email or IP values in the rate-limit table.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide travel consultation and support
• Assist with flight, hotel, tour, visa, and travel-related requests
• Prepare travel or visa documentation guidance
• Communicate updates about your enquiry or service request
• Improve our website and customer experience
• Send service-related messages
• Send promotional messages only where appropriate or permitted
• Prevent fraud, misuse, or unauthorized access
• Comply with legal, regulatory, or lawful business obligations

3. Visa and Travel Documentation Notice

When we assist with visa documentation or travel preparation, we may request information required to guide your application process.

MAROYEEN does not guarantee visa approval. Final visa decisions are made solely by the relevant embassy, consulate, immigration authority, or government body.

4. Legal Basis for Processing Personal Data

We process your personal information based on one or more of the following grounds:

• Your consent
• The need to provide requested travel services
• Compliance with legal or regulatory obligations
• Legitimate business interests, such as improving our services and protecting our website
• Steps required before entering into a service arrangement with you

5. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted parties only where required to provide our services, such as:

• Airlines
• Hotels
• Tour operators
• Visa application support partners
• Travel insurance providers
• Payment processors
• Technology service providers
• Website hosting and database providers
• Bot-protection and email-delivery providers
• Legal or regulatory authorities where required by law

We only share information that is reasonably necessary for the relevant service.

6. International Data Transfer

Because travel services may involve international airlines, hotels, embassies, or service providers, your information may be processed outside your country of residence.

Where this happens, we take reasonable steps to ensure your personal information is handled securely and responsibly.

7. Data Retention

We keep your personal information only for as long as necessary to:

• Provide the requested service
• Maintain business records
• Resolve disputes
• Comply with legal, accounting, or regulatory requirements
• Improve service quality

When your information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.

8. Data Security

We take reasonable technical and organizational steps to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no online platform or digital transmission is completely risk-free. You are responsible for ensuring that any information you send to us is accurate and shared through safe communication channels.

9. Cookies and Tracking Technologies

The current public website does not create traveller accounts or use advertising cookies. The restricted administrator area uses strictly necessary authentication cookies to keep authorised staff signed in.

Cloudflare Turnstile and embedded third-party services may use limited storage or security technologies under their own policies. Blocking strictly necessary cookies may prevent the administrator area from functioning.

10. Marketing Communications

We may send you updates, offers, travel tips, or promotional information where permitted.

You may opt out of marketing messages at any time by contacting us or using the unsubscribe option where available.

11. Your Privacy Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request restriction of processing
• Request information about how your data is used

To exercise your rights, contact us using the details below.

12. Children’s Privacy

Our services are intended for adults or for minors using our services under the supervision and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

13. Third-Party Links

Our website may contain links to third-party websites, such as airlines, hotels, payment platforms, embassies, or travel partners.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before submitting information to them.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

For privacy-related questions or requests, contact us: